With the continuous improvements to the Spitfire Audio App, we have incorporated the ability to reset your own downloads, be it the entire library or the most recent update!This can easily be done with the App. To reset both your entire library download or the latest update;Open up the App and log in with your account email and password. Click on the library you wish to re-download.
Library Creator v3 for Mac & Windows. Kontakt 6 does not have the ability to add user a Library some users have had success using 6 by loading there library into an older version and then swap to 6 to use them. Kontakted 3 for mac. $15.00 – Purchase Checkout. V3 for Mac UPGRADE.
Click on the cog in the bottom right hand corner and choose “reset”. This will reset your whole download/your latest updateYou can repeat this process for any of the libraries you own.Note that there is a limit to how many times you can reset your downloads in a certain time frame. If you do exceed your reset limit please.If you do not see the option to reset your download in the Spitfire Audio App, we would advise to download the latest version of the Spitfire Audio App from.
Customers may find that they have some difficulties in the downloading process.If you find that you are having some trouble, please check the list below for possible causes. The formatting of your drive, if it is FAT32 this will cause errors, because there is a maximum file size with this format of 4GB and our download files will exceed this limit. To solve this problem, reformat your drive to a more modern format, or use a different drive. We recommend NTFS on PC and Mac OS Extended (journaled) on Mac. Free space on your hard drive, please allow at least double the space for the respective library. This is because your library is downloaded compressed, then uncompressed into a separate location, then the original is deleted.
So briefly during install, there are two copies of the library on disk. To solve this problem use a drive with more space (the size you’ll need during install is listed on the website page of the product you bought).Other issues;. Library Manager freezes in the “Extracting” stage for hours. This is because our libraries are often very large files, and this is the stage where the compressed files are extracted and placed in their final locations on the hard drive. There could be hundreds of GB of content to unpack, so it really can take hours.
If you’re unsure whether it has crashed or is simply extracting files, visit the installation folder you chose when you started the install. If everything is working normally you’ll see various files appearing in the folder (or one of its subfolders). If you see a “Download interrupted” message may be caused by a change in IP, usually the case with people using a VPN, or people who for some reason started a download in one country and tried to resume it in another. In this case, please and we can unblock you.
If your download gets stuck and is continually cycling and not resuming, please, giving us as much detail as possible about your set up. It would be helpful if you can tell us: Your operating system, where you are downloading from (your country, and also whether you’re at home or work), your ISP, and whether there are any proxy servers or firewalls between your computer and the internet. We have no direct influence on your actual download speeds, our libraries are hosted on Amazon S3 servers which are normally very quick but it may well be that at certain times of the day when traffic is particularly busy, your ISP may throttle your connection speeds.We would advise you to leave your download running overnight as speeds should ramp up at less busy times. Our Library Manager downloader aims to use as much of the available bandwidth as possible to give you the quickest possible speeds, and may take several minutes to reach its peak.
If you are performing an international transaction (we’re in the UK), you may experience failed payments.It’s worth trying again straight away. It’s possible that we or our card payments processor had a temporary problem that will have gone away a minute later. If the problem persists, however, the best thing to do before contacting us is to check with your bank that they are not blocking the transaction. Many US banks in particular block their customers from making overseas web transactions by default. They will usually remove this restriction if you ask them.For Visa and MasterCard transactions we also use 3D Secure to enhance the security of your payments. That part of the checkout is hosted by your own bank’s servers, so it’s possible that If your bank hasn’t correctly implemented this (or their systems are temporarily offline), you may see a blank page at the final stage of the checkout.
Again, your bank can advise on the best course of action. A handful of customers may find that when they log into their Library Manager, some of their previous purchased products do not show up in the ‘Installed’ section or in the ‘Download Ready’ section either.It may be that you have purchased these under another email address. Checking other possible email addresses for your previous purchases may help to find these missing products.If this is not the case, and these missing products were purchased a few years ago, please telling us your account email address, and any serial numbers you may have to go with these missing products. Our support team can also merge one or more accounts together if you’d like to consolidate all your purchases in one place.The more information, the quicker we can get you back up and running!
In some cases, samples files may get lost when transferring libraries from one place to another, or if an update has gone wrong. You may also get this error in some cases if you installed your library on a drive with just under the minimum necessary amount of space to install the library (remembering that you need DOUBLE the size of the final library to install successfully - see above).If this happens, the best way forward is to re-download the library in question. It will ensure you will get all of the content you are missing.For more information on how to re-download a product, please see the question above. Our Library Manager only supports Mac OSX 10.10 and upwards.If you do not have a system with 10.10 upwards installed, or do not wish to update your system there is a way of creating an external boot drive that will work with our Library Manager app.For more information please.Alternatively, you can download Kontakt libraries to any other Mac or PC that is compatible with the Library Manager and then simply copy everything over to your own machine. We suggest doing this via an External Hard drive. There are two main reasons to batch resave:Firstly it greatly speeds up the loading of patches once you have batch resaved them.Secondly, it can help you find missing samples and relink them to the patches so that you don’t need to search every time you load a patch.Bear in mind that it can sometimes take a few attempts to batch resave, and if Kontakt crashes the first time you try, you could go into the instruments folder and batch resave a bit at a time - go by sub folders for example, just to lessen the load on Kontakt.See our tutorial video. Some of our libraries which share content with earlier products, or are a “reborn” version of an older library that we’ve now taken off sale allow customers of the older library to have discounts on the new one.
We run all our orders through a fraud checking process. The automatic fraud check takes 20 minutes (but can take up to an hour during a very busy period, eg. Black Friday), but if your order gets caught at this stage, we run a manual order check, and this can delay the processing of your order for up to 24 hours (though this would be a rare and exceptional case).You should however receive an order confirmation email IMMEDIATELY upon placing your order. This confirms that your order has successfully been logged in our system and that your payment was successfully taken. Please check your junk folders before contacting our support.
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Hi,I'm having trouble adding libraries after the recent update. I keep most of my libraries on an external drive, and when I try to 'add library' in Kontakt, Native Access opens and prompts me to enter a serial number. On my Native Access account, all of my libraries show as if they are uninstalled (the library is active on my account, just 'not installed'). I would really rather not re-download all of my libraries through Native Access again. Any ideas?Edit:The fix for now is to download an older version of Kontakt through the legacy download section.
You can add all of your libraries with the older version of Kontakt, and then update Kontakt. Your libraries will still be linked. I can tell Native Access where to install new libraries in the preference you mentioned, but it doesn't sync with Native Access if libraries are already installed in that location. Now when I click 'Add Library' in Kontakt, Kontakt launches Native Access which thinks that none of my libraries are installed. Up until this recent update, I was able to choose the library from a 'choose folder' dialogue whenever I clicked 'add library'.Per their patch notes this is working as intended as part of the new update. Really screwing me over ATM.
I am not quite sure why it was stated that the update process is working as intended. If this is working as intended then it is really a poorly designed approach and should be completely re-designed.
I had all of my libraries organized in very logical groupings only to loose most of their references in the Kontakt Browser. There appears to be no clear pattern as I checked their paths and they are all correct.I do not understand the comment about changing the Content directory in Native Access as I have libraries in various locations to spread them across multiple SSDs. This all worked perfectly fine. Now the install to 5.6.8 broke the library browser and there is no way to add the libraries back in.The previous post implied that installing an older version would fix this but if the paths are currently correct (in the registry entries) why would this help? I would think doing the same update to 5.6.8 would simply break it again.Thanks in advance for any suggestions. I see, well now the problem is that I cannot use all the libraries that I add to the quick load areas, some do.
However, in many cases there is a message that appears saying that I cannot use that reads as follows:'Your new Library needs to be added before thisInstrument can be used. Please go to Kontakt'sLibraries tab and press the Add Library button.' Is this some kind of glitch from the new update?the libraries I obtained are made to be played in kontaktI assume this is an issue that came up with the new update is this going to be fixed soon??
This is so annoying. I have spend 10 hours and Native access keeps failing to download the library. I had it already downloaded on my Mac. Now, I used my ethernet cable to download it from my mac.
Now I realized that unlike Kontakt 4, I cannot added to the library without Native access.Whenever, I click on 'add library', it takes me to NA, and then it fails.Approach suggested by phrygN does not work for me, it says you much have the full version installed. This is just an update! If I install it over the Kontakt 5.6.8, it says that you want to downgrade!
I choose yes. But it does not downgrade. I did it twice and never downgraded it.Please help. Thank you in advance. I cannot understand why anyone at NI would imagine this is a good idea.I've been moving my libraries over to a Slave machine running VE Pro 6, and I had nearly finished. However, I have an internal SSD card for my Mac Pro coming today to put on HWO Diamond and my favourite Kontakt Libraries.So I'm waiting for the delivery when I saw the update - had a quick check on VI-Control and didn't see any issues, so I updated.What is odd that when I tried to add the last couple of libraries, Native Access came up and detected I hadn't installed an Art Vista library in the folder where I keep most of my non-NI VI's.That's odd, I thought, haven't seen that before - however I clicked on add and it added the library just fine. It must have been scanning one of the folders that hold the VI's I thought.However, one of my (admittedly minor) Sonokinetic instruments wasn't picked up as I had put it in a subfolder.- Typing in the serial number into the Native Access dialog that comes up when you click add library - it says the code is not valid.- Well, I changed the path of the content folder in Native Access to where this library resided - I hope it would lick it up like Art Vista - but no dice so I changed it back.- I know, I thought, I'll add the folder to the database in Kontakt.
No joy there either.- Then as the library was fairly small I copied it to the same subfolder as the one where the Art Vista library that was detected earlier. I could then add it and if I then moved it back, then I could hopefully use the browse function to locate it as you do when you have a kissing library. But it wouldn't pick it up.Maybe I am not seeing the big picture here, but either I'm missing something here, or whilst the system is working as intended, then it is poorly designed. Why on earth would it be better to get people to change content paths on an obscure menu when it seemed to be working perfectly well before.I still cannot figure out how to install my Sonokinetic library - thank goodness it's only a minor library that I don't often use.Oh, and do you remember how you could copy and paste a serial into the old NI Control Centre.
Well it doesn't work inNative Access - it only pastes one block of the serial number in if you do that - you ahem to type. I'm not sure if thats progress exactly. Thanks for the reply- The casting definitely doesn't work here (Mac OS Sierra). I copied the serial of my invoice (as normal) and it only pastes the first block. Just for giggles I ran the text through an app called 'clean text' which trips out any nonsense (I use for copy/pasting text into websites to lose any formatting) and it did the same. If you re on a PC then it could be a Mac thing.- It's not in a subfolder inside another instrument. I have all my Project Sam libraries under a folder called Project Sam, Spitfire under Spitfire Audio etc, etc.
It has worked fine for years so far and just allows me to keep things a bit tidier across multiple drives.I'll contact (no pun intended) Sonokinetic and NI and see what they say.- I appreciate that I can always install the previous version - but if you have to do that, then by it means there is a problem that needs needs to be resolved next version.As ever, thanks for all you help.Mike. Still having problems.I took delivery of one of those nifty internal mac PCIe SSD cards that allows me to put in an SSD in my mac pro 2009 and get SATA 3 speeds. The drive sits on the card and it's really neat and quick for only £ 28.00.So I am moving a load of libraries onto the SSD, and using 'locate library' when Kontakt sees the missing libraries. All of them worked except for Symphobia 2 which went AWOL.I did add library and then put in the serial number, and it was listed in Native Access under my products - but showing an incorrect path.
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However it's not showing in Kontakt. I tried changing all the paths etc, but got nowhere.In the end I copied the mac executable of Kontakt 5.6.6 off my laptop and ran that.All is now well, and I am at one with contact once again.They need to sort this out though - I've wasted half the day on this nonsense.
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